How to do the work well
Practical guidance on building new capability into how your organisation works. Each guide starts with the short answer, ends with something to try this week, and links every claim to a public source.
The agent boss
What is an agent boss? How to manage AI agents like a team
An agent boss briefs, checks and manages AI agents the way a good manager runs a team. What the role involves, the four stages it grows through and where people stall.
The agent bossThe correction log: why AI agents repeat the same mistakes
A correction made in conversation stays in that conversation, so AI agents repeat the same mistakes. Writing corrections down as rules is what makes them last.
The agent bossThe delegation trap: why capable people and agents keep doing the work
Strong performers struggle to delegate because doing a task themselves is faster this week. AI agents fall into the same habit. How to spot it and how to break it.
The agent bossThe confidence trap: when an AI agent is certain and wrong
AI agents sound equally sure whether they know or are guessing, and people tend to trust that fluency. Two standing rules that make agents say what they don't know.
The agent bossCulture comes before agents: what AI exposes about how you work
AI agents do exactly what they are told, so they find every habit a team never wrote down. Why culture comes first with agents, and how to make it explicit.
More guides
What an AI agent needs around it before you can rely on its output
AI agents add capacity when the work around them has a role, sources, a quality bar, a stopping point and a named owner. A seven-part checklist for leaders.
AI agentsWhy AI agents need memory, and what I learnt building it
AI agents without memory start from zero every session, so early gains flatten. What agent memory involves, and what I learnt building and testing my own.
AI adoptionWhy most AI transformations stall at base camp
Most AI programs measure deployment: tools live, licences bought. Rate of learning tells you more about results. Why Australia shows the gap clearly, and what to change.
LeadershipThe mask, the mission and the space between us: loneliness at work
Workplace loneliness often looks like competence: the busy, responsive colleague who no longer feels known. What the data says, and what colleagues and leaders can do.